At SaaS Sales and Customer Service meetup by IGTCloud, summary as usual http://www.meetup.com/IGTCloud/events/32478732/ Ariel Finkelstein, Co-Founder and Chief Executive Officer, Kampyle Ltd. SaaS is built on renewals, no happy customers means no business renewals is built not only on the CS but is influenced strongly SaaS is easy to abandon CS faces Support / Helpdesk Success [...]
