Category Archives: Management

Meetup summary “SaaS Companies: Do not leave money on the table!”

http://www.meetup.com/IGTCloud/events/55994332/ Plimus – BlueSnap- Eldad Ben Tora, General Manager Payment success Initial charges success – 80% Returning charges – 90% Auto-renewal rates: 80% ; 10% billing errors, 10% cancelled by user Remember cross-border fees and try to lower it Save “soft declines” Auto-email to client to update info (as simple as possible, if the expiration [...]

Also posted in Business, SaaS | Leave a comment

Summary: SaaS Sales and Customer Service

At SaaS Sales and Customer Service meetup by IGTCloud, summary as usual http://www.meetup.com/IGTCloud/events/32478732/ Ariel Finkelstein, Co-Founder and Chief Executive Officer, Kampyle Ltd. SaaS is built on renewals, no happy customers means no business renewals is built not only on the CS but is influenced strongly SaaS is easy to abandon CS faces Support / Helpdesk Success [...]

Also posted in Business, Ebay Etsy Jewelry Manager, SaaS | Leave a comment